Lock marked with red slash
I get a insecure connection symbol on many sites I have been to with. This symbol leads me to understand the site is not safe in some way when, in the past, (like webmail) have previously been safe. These sites open with other browsers. What’s up???
All Replies (2)
Hi
Do you have an example of a website where this happens?
If the address bar does NOT show it is an https:// address:
In the old days, a gray globe was used on sites that do not have a secure address, but that changed to the slashed lock at some point. This means your connection to the site is not encrypted, everything you send and receive can be read by people along the network between Firefox and that web server. Consider NOT transmitting or viewing any sensitive information on that site.
If the address bar shows it IS an https:// address:
Normally, if Firefox is connecting to the page without a connection error or exception, it would have a solid lock. Sometimes a cached page can cause "mixed content" so try reloading the page to flush out cached files. One of these methods should work:
- Shift-click the Reload button on the toolbar
- Press Command+Shift+R on the keyboard (on Windows/Linux, it's Ctrl+Shift+R)
- Press Ctrl+F5 on the keyboard
Any improvement?
Note: if Firefox was not able to make a secure connection and you clicked the "Accept the risk and continue" button, then the lock will be slashed to remind you that your connection to the site is not secure, and there may be a "man in the middle" of your connection, or some other reason that Firefox could not form a secure connection. Consider NOT transmitting or viewing any sensitive information on the site until the connection can be secured. Let us know if you need help with that.
I have attached a screenshot of the normal https vs. http appearance.
