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Recently, text is missing when I try to look at a document on a web site. And using Spectrum for my ISP, when I open their web mail with Firefox there are unusual symbols over the selections in the menu bar,
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Additional info: These issues of the missing text and strange symbols on web mail do not exist if I switch to using Chrome. So it obviously is an issue with Firefox!
Looking at the information you provided with your question, you appear to be using an older version of Firefox and so may be missing out on stability and security fixes in the two updates since.
Please use the instructions in this article to update your copy of Firefox: