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Firefox frequently freezes/crashes with very high memory usage

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  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu FredMcD

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Several times a day Firefox freezes and begins using a lot of memory (90-99%). After a while either the open tab or the browser will crash. I have tried troubleshooting mode, an account refresh and a fresh install of Firefox, but the crashes still occured after/during all of these fixes. I've tested my RAM and there were no errors detected. This problem has been occuring for a month or so, but seems to be getting more frequent. I've included the report IDs of the most recent crash reports.

bp-c3632dd7-dff1-4265-90e9-f62710210926 bp-3eb0a8ac-a491-48ac-a186-997250210926 bp-c3632dd7-dff1-4265-90e9-f62710210926 bp-80bb3b1e-6a1d-4942-ac4b-c8de80210926 bp-d649e773-27d6-479e-99b2-bf5d90210926

Thanks in advance if anyone has any suggestions!

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bp-c3632dd7-dff1-4265-90e9-f62710210926 Signature: mozalloc_abort | sk_abort_no_print | SkTDArray<T>::adjustCount

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

The crash report flagged these programs; Hmpalert.dll = HitmanPro.Alert +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3eb0a8ac-a491-48ac-a186-997250210926 bp-80bb3b1e-6a1d-4942-ac4b-c8de80210926

Signature: OOM | large | mozalloc_abort | moz_xmalloc | std::vector<T>::_Emplace_reallocate<T> | mozilla::gfx::PathBuilderCairo::BezierTo

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 93

The crash report flagged these programs; Hmpalert.dll = HitmanPro.Alert +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d649e773-27d6-479e-99b2-bf5d90210926 Signature: OOM | large | mozalloc_abort | moz_xmalloc | std::allocator<T>::allocate

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

The crash report flagged these programs; Hmpalert.dll = HitmanPro.Alert

This is for Sumo's Related Bugs 1691997 VERIFIED FIXED Potential startup Crash in [@ OOM | large | mozalloc_abort | moz_xmalloc | std::allocator<T>::allocate]

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Update HitmanPro.Alert. If the problem continues, disable it.


Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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