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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't open some sites/pages

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  • 1 inale nkinga
  • 12 views
  • Igcine ukuphendulwa ngu FredMcD

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I am up to date with my Firefox.

I find that sometimes (Easyjet booking forms for example) or recently a .pdf letter from a reputable sourcecan't be opened in Firefox, I need to use Edge for instance, and I don't like being brow beaten by Microsoft. What's to be done?

I am up to date with my Firefox. I find that sometimes (Easyjet booking forms for example) or recently a .pdf letter from a reputable sourcecan't be opened in Firefox, I need to use Edge for instance, and I don't like being brow beaten by Microsoft. What's to be done?

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


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