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Cannot keep firefox open when signed into Mozilla Sync account

  • 6 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu FredMcD

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I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & themes. After doing that it still crashed. I tried going into Troubleshooting mode and it would still crash. I went into Troubleshooting mode and did a refresh. It was still crashing. Finally I signed out of my mozilla sync account and the browser has stayed active long enough for me to type this report.

I've submitted all crash reports in about:crashes, and I'm not really sure what to do next.

Perhaps a local version of the Mozilla Sync profile has been corrupted? if so, is there a way to remove it and pull down the "sync"ed version from Mozilla's servers? What if the version on Mozilla's server's has been corrupted? should I back up the local profile (wherever it is) before removing?

I hope I've given enough information. Please let me know if you need further, more specific information.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-987f1121-0f8b-4e79-aa8e-6cf7b0210915 bp-e3888cef-a0b9-4566-a641-96a950210915 bp-db804a5e-26bc-470e-9132-cb0db0210915 bp-310cf398-f59b-448e-b863-c47a10210915 bp-baa1e8ba-c91b-495b-b7a7-3cd750210915 bp-093fadd0-e402-49c4-abe0-d02020210915 bp-ab9800be-30d7-4c01-8e26-98bad0210915 bp-46c9721a-17f5-4883-ae56-192290210915 bp-6b4f9496-8b7c-45a7-afda-7a1ea0210915 bp-52ff6ce9-130c-4402-b496-ba2800210915

Thank you for the specific instructions.

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Product Firefox Release Channel release Version 92.0 Build ID 20210903235534 (2021-09-03) Buildhub data OS Ubuntu 21.04 OS Version 0.0.0 Linux 5.11.0-34-generic #36-Ubuntu SMP Thu Aug 26 19:22:09 UTC 2021 x86_64

bp-987f1121-0f8b-4e79-aa8e-6cf7b0210915 bp-e3888cef-a0b9-4566-a641-96a950210915 bp-db804a5e-26bc-470e-9132-cb0db0210915 bp-310cf398-f59b-448e-b863-c47a10210915

Signature: NSS_CMSSignerInfo_Verify | (anonymous namespace)::OpenSignedAppFileTask::CalculateResult

Uptime 31 seconds

Crash Reason SIGSEGV /SEGV_MAPERR

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Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server: https://www.mozilla.org/en-US/firefox/all/

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I removed the version that was included from the repository and installed from the tar file from that ran fine. So I tried the version from mozilla's PPA. That version also appears to stay active for longer than 30 seconds even when signed into Mozilla Sync.

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I called for more help.

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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