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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My subscription got canceled?

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu MagsMoz

scucumber
scucumber
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When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and I did not receive any emails about my subscription being canceled.

However, what I did find, is that in July, I received an email claiming "You've secured our lowest price ever" at $4.99/month. Nevertheless, when I tried to restart the plan, the price is still $9.99/month.

I am pretty sure I did not sign into the wrong account either, as my current email address for the mozilla account is the same one as the one getting the locked price email. I also searched through my password managers, and it does not seem that I have more than 1 mozilla account.

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and I did not receive any emails about my subscription being canceled. However, what I did find, is that in July, I received an email claiming "You've secured our lowest price ever" at $4.99/month. Nevertheless, when I tried to restart the plan, the price is still $9.99/month. I am pretty sure I did not sign into the wrong account either, as my current email address for the mozilla account is the same one as the one getting the locked price email. I also searched through my password managers, and it does not seem that I have more than 1 mozilla account.

All Replies (1)

MagsMoz
MagsMoz
  • Moderator
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Hi there!

thank you for posting on the forum.

I can most certainly help you with this if you have signed up and paid directly with Mozilla. If you paid via Apple Pay or downloaded the app from Apple Store you will have to contact Apple support directly, as all subscriptions are managed with them.

Please send me a private message with your details so I can check for your email address and see if there is an existing account. Thanks!