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VPN slowing my connection

  • 1 baphendule
  • 3 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu MagsMoz

a.adami.2011
a.adami.2011
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About two weeks ago I noticed that when I turned on the VPN it would slow my internet speeds way down. Tonight I just tried to use it and I cannot even get a page to load when the vpn is on. I am trying to get the speedtest to load something I have done several times. I currently have a 1gig internet speed usual speeds of upwards of 800mbps without the vpn. Now I cannot even load the page. Need help or I am going to cancel. What good is a product you cannot use.

About two weeks ago I noticed that when I turned on the VPN it would slow my internet speeds way down. Tonight I just tried to use it and I cannot even get a page to load when the vpn is on. I am trying to get the speedtest to load something I have done several times. I currently have a 1gig internet speed usual speeds of upwards of 800mbps without the vpn. Now I cannot even load the page. Need help or I am going to cancel. What good is a product you cannot use.

All Replies (1)

MagsMoz
MagsMoz
  • Moderator
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Hi there,

thank you for posting on the forum! The slow internet speeds could be caused by different things and we might need some additional information from you, to assist you better.

When using a VPN your data has to pass through the VPN server and because of this It is normal to see reduced internet speeds when using a VPN.

However, If you are seeing drastically reduced internet speeds while using Mozilla VPN, try the following: - Try a different Server. Utilizing a server closer to your actual location should improve network speed. - If you are on a Desktop or Laptop, a wired connection to your router will improve the connection speed while using the VPN. - If you are on a mobile device, close background or unused apps that could be taking up bandwidth.

If you are still experiencing issues, could you contact us directly via the app and also let us know what operating system and device you are using? We would really appreciate it!