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Images not showing

  • 5 uphendule
  • 2 zinale nkinga
  • 40 views
  • Igcine ukuphendulwa ngu bdwoolf

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Hi For days now I have tried to fix this problem on my own but I have not been able to. I've even looked for the answer here before writing this but didn't work for me. Images are not showing in incoming email. Just a big white box with some little icon on the top left of the box. In my settings under view, I have the setting checked view attachments but that isn't doing it for me. These aren't attached, but embedded.

Thank you for your help

Loopy

Isisombululo esikhethiwe

If I send myself an email everything is fine. I did, however, realize that the mail I received with the square empty boxes had been forwarded many times and the photos were showing in the very first sharing of this email way down at the bottom. So, I did get to see them but I'm not sure why they just wouldn't be forwarded if they were attached, which they were. They were not embedded;

Thank you for your help. I am going to mark this as solved. If you have an explanation for this feel free to contact me but will mark it solved.

Thanks again.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

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Are they remotely-hosted images? If so, View/Message Body As must be Original HTML. Do the images appear in webmail? If not, they are being blocked by the mail provider before the messages are downloaded to TB.

Helpful?

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Hi. I'm not sure if they are hosted remotely, but I looked in my webmail and realized she had sent them as attachments, but why the blank boxes in the email. If they are attached they shouldn't be showing like that in the email. Is that right? I had to scroll through those big blank squares to actually get to the email. They were showing at the bottom of the email. Seems odd to me but I don't know much about the inner workings of email clients.

My email view was/is on Original HTML I haven't changed that.

Helpful?

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Does the same thing happen if you send yourself a message with an attached jpg file? It's possible the sender uses an email program, especially on an Apple device, that fails to encode attachments correctly, so that TB can't decode them as usual. If you look at the message source (Ctrl+U), look for the Content-Type header for the attachment and see if it's image/jpeg.

Helpful?

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Isisombululo Esikhethiwe

If I send myself an email everything is fine. I did, however, realize that the mail I received with the square empty boxes had been forwarded many times and the photos were showing in the very first sharing of this email way down at the bottom. So, I did get to see them but I'm not sure why they just wouldn't be forwarded if they were attached, which they were. They were not embedded;

Thank you for your help. I am going to mark this as solved. If you have an explanation for this feel free to contact me but will mark it solved.

Thanks again.

Helpful?

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It often happens when a message is forwarded several times, by computers, phones, iPads etc. that the attachments are lost. If those who forwarded the message took the time to save the attachments and then re-attach before forwarding, this problem would be less likely to occur.

Helpful?

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I have the same issue. I can see the images that are embedded in the email in another email client and when I look online in Gmail and Groups.io.

Helpful?

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