On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to Create master password

  • 1 baphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

more options

I tried to set password but getting error again and again. Please help

I tried to set password but getting error again and again. Please help
Ama-screenshot ananyekiwe

All Replies (1)

more options

Are there currently logins stored in the Password Manager ?

If that is the case then try to export those logins to CSV. Make sure to check the file to see if it has all the logins. Then rename/remove logins.json and key4.db in the profile folder and try to set a new Primary Password.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

See the note at the bottom of this article about how to enable CSV in Lockwise import via the about:config page.