Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot log onto accounts.firefox.com

  • 8 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu Noah Pederson

more options

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried to use a recovery code to reset my account in an attempt to restart it like a computer but that does not work. I cannot add 2AF to my account. Any help appreciated. It also seems to be recognizing a email that I no longer use. I have had this problem in the past but ignored.

All Replies (8)

more options

I am using the most recent verison of firefox beta. In the past when I had the same problem I was not. I will download the regular firefox browser and try again.

Helpful?

more options

Try typing the password manually.

Helpful?

more options

FredMcD said

Try typing the password manually.

I have. That won't work either.

Helpful?

more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Helpful?

more options

FredMcD said

Start Firefox using Troubleshoot(Safe) Mode {web link} A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Still does not work.

Helpful?

more options

Um, this is odd. I created a new account with a email that I disconnected from my firefox account over a year ago and now it has all my passwords and bookmarks. Its nice that it fixed my problem but seems like a bug. I mma restart my computer.

Okulungisiwe ngu Noah Pederson

Helpful?

more options

I called for more help.

Helpful?

more options

FredMcD said

I called for more help.

Okay. Thank you for the work you do and the help. I will be using the new account on one of my labtops and phone. While on my old labtop I will using the old account. Let me know what you guys want to do to solve the issue.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.