Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Old devices cannot be removed from synced devices list

  • 5 uphendule
  • 1 inale nkinga
  • 30 views
  • Igcine ukuphendulwa ngu FredMcD

more options

On my device list I can see old PCs which don´t exist anymore, but clicking the "sign out" button doesn´t sign them out. What can I do to remove these old devices from the sync-list ?

All Replies (5)

more options

Type about:accounts<enter> in the address bar.

[v57+] https://accounts.firefox.com/settings


Is this the button that is not working?

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Thank you very much, FredMcD. I tried all suggestions you made. Sorry to say that nothing worked.

I will try to create a new sync-account. Maybe these old entries will not be there.

more options

I have another Firefox-account, created a few years ago. Login worked and when logging an old entry out, Firefox sent an code to my e-mail. With this code the entry got deleted. But not the other old entries. Now it is the same problem as before. Nothing is deleted anymore.

Now I will create a new account.

more options

It is not possible to create a new account. I am giving up now.

more options

I called for more help.