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Firefox Crashing

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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My firefox is crashing even with the troubleshoot mode I updated the latest version, disabled the extensions and removed cache and still crashing


All Replies (6)

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Product Firefox Release Channel release Version 89.0.2 Build ID 20210622155641 (2021-06-22) Buildhub data OS Windows 8.1 OS Version 6.3.9600

bp-c85932d0-8800-4e21-bb94-64c1d0210704 Signature: @0x0 | CPlatform::FinalShutdown

Uptime 463 seconds (7 minutes and 43 seconds)


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Do you have any other reports from the last few days?

Sometimes, the browser detects that something is not working properly, and 'crashes.'

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: Win XP:

Wiki - Windows 10 System File Check

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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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Here is the other reports

I did all the steps above but unfortunately I still have the same problem

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Sorry, my computer crashed. Took me 2 days to restore it.

Product Firefox Release Channel release Version 88.0.1 Build ID 20210504152106 (2021-05-04)

bp-b2b2d773-f3e6-4a81-a196-f7e1b0210704 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason None ++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 89.0.2 Build ID 20210622155641 (2021-06-22)

bp-d8652cab-9415-4e41-b8b3-6a8dd0210704 Signature: ShouldTraceCrossCompartment

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-07f9df08-1c41-434a-a780-c0ada0210704 bp-d2c31f33-edfe-44b9-9fe5-1fc810210711 - Uptime 10 seconds bp-d8d56f65-3e1c-446e-8ed7-32d5d0210711 - Uptime 7 seconds bp-d061acdd-1f92-4b8e-a62c-91a050210711 - Uptime 912 seconds (15 minutes and 12 seconds)

Signature: @0x0 | CPlatform::FinalShutdown


more options Did you update Firefox to the latest version?

Version 90.0, first offered to Release channel users on July 13, 2021

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}