Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox reinstalled by itself and deleted all old data

  • 5 uphendule
  • 2 zinale nkinga
  • 175 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, preferences...) and I did not find the folder "old firefox data" on my desktop. Is there a way to get back all those data please?

Many Thanks

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, preferences...) and I did not find the folder "old firefox data" on my desktop. Is there a way to get back all those data please? Many Thanks

Isisombululo esikhethiwe

Check the folder with the second latest date (not the current).

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

Thanks FredMcD for your answer, I found 5 profiles

more options

Isisombululo Esikhethiwe

Check the folder with the second latest date (not the current).

more options

Thanks FredMcD, I just went to about:profiles, and set that folder that you have shown to me as default, and Voila problem solved ;)

Thank you

more options

Glad to help. Safe Surfing.