Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

2FA Encrypted account forgotten password

  • 2 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu PsYAuM

more options

I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

All Replies (2)

more options

If there are issues with accessing a Firefox account that has 2FA enabled then your only option is to create a new account with another email address. Unfortunately there is no workaround possible for security reasons.

Helpful?

more options

cor-el said

If there are issues with accessing a Firefox account

Thankfully i am not locked out of Firefox. I was able to disable 2FA on account. But i can't create a new 2FA whilst there is a locked token linked to Firefox. Seeing as i can do all security measure requirements to confirm the account is mine and i still have full access to my account i need Mozilla to delete the 2FA token as whilst i have one locked on my account i am unable to create a new 2FA with my current telephone number. Obviously i don't wish to change telephone number. So is it possible to have the 2FA deleted by Mozilla?

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.