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Firefox tab crashes on a specific website

  • 3 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu cor-el

administrator20
administrator20
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Hi,

i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided screenshot. With a normal website this wouldn't bother me so much, but this page is the main page of the company I work for, and therefore I and potential customers must be able to reach it. That being said, this does not necessarily have to be a Firefox problem, the issue could also be on the server side. But the website works on other computers, other operating systems and other browsers. As far as I know, the website works fine, this computer using this browser being the only exception. I worked my way through the Firefox support page: 

- checked for newer firefox version
- checked for newer compatible MacOS version
- checked for newer graphics driver
- disabled all firewall, anti virus software
- started firefox in Safe Mode
- reinstalled firefox & deleted all profile data
- disabled hardware acceleration
- set webgl.disabled to true
- again safe mode

The tab crashes every time. This computer is an old End 2013 iMac running Catalina and the newest Firefox. - More information can be found in the troubleshooting information and the crash report: 97386afb-99eb-4102-ab4f-3947b0210521

Thank you very much.

Hi, i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided screenshot. With a normal website this wouldn't bother me so much, but this page is the main page of the company I work for, and therefore I and potential customers must be able to reach it. That being said, this does not necessarily have to be a Firefox problem, the issue could also be on the server side. But the website works on other computers, other operating systems and other browsers. As far as I know, the website works fine, this computer using this browser being the only exception. I worked my way through the Firefox support page: - checked for newer firefox version - checked for newer compatible MacOS version - checked for newer graphics driver - disabled all firewall, anti virus software - started firefox in Safe Mode - reinstalled firefox & deleted all profile data - disabled hardware acceleration - set webgl.disabled to true - again safe mode The tab crashes every time. This computer is an old End 2013 iMac running Catalina and the newest Firefox. - More information can be found in the troubleshooting information and the crash report: [https://crash-stats.mozilla.org/report/index/961a9c94-2320-463e-a157-9d7950210521 97386afb-99eb-4102-ab4f-3947b0210521] Thank you very much.
Ama-screenshot ananyekiwe

Okulungisiwe ngu administrator20

All Replies (3)

administrator20
administrator20 Umnikazi wombuzo
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As a quick workaround I now downgraded firefox to version 87.0 and everything works like a charm. But this issue should still be solved for upcoming firefox versions.

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This could possibly be a font issue.

  • Firefox 88.0.1 Crash Report [@ CFStringGetLength ]

You can check in Font Book for font issues like corrupted and duplicate fonts.

Okulungisiwe ngu cor-el