Firefox Crashing randomly
My firefox started crashing randomly and I can't find a fix that helps. Firefox is updated Graphics Card is updated Windows is updated Tried safe mode Tried scanning for viruses on two different anti-virus programs I have 64 gbs of ram so I'm almost certain that isn't the issue I even reset my computer
Here is the report ID of one of the crash reports 2da115e7-7432-4c06-b6d4-6ccba0210519
Isisombululo esikhethiwe
there are a couple of things that we can try, if you want.
1) go into / open up your nvidia graphics controller application. then look for settings that disable external applications from controlling the nvidia card. inside the FireFox settings there is also the option to disable high performance. so temporary disable this too. then reboot and retry FF
2) start windows clean by temporarily disabling all the start up apps that are automatically launching with the windows desktop. Then reboot, retry FF.
If FF becomes stable for you, then something above was causing issues for it.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1All Replies (10)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-2da115e7-7432-4c06-b6d4-6ccba0210519 bp-0cd70cea-ab22-410f-85b5-52d490210519
Here you go
bp-2da115e7-7432-4c06-b6d4-6ccba0210519 bp-0cd70cea-ab22-410f-85b5-52d490210519
Signature: mozilla::net::CacheFileMetadata::GetElement
Uptime 59 seconds Uptime 5 seconds
MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(keyLen + 1 != maxLen) (Metadata elements corrupted. There is no value for the key!)
Crash Reason EXCEPTION_BREAKPOINT
IPSEng64.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1352916 RESOLVED WONTFIX Crash in mozilla::net::CacheFileMetadata::GetElement
Make sure all software is up to date.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
I started in troubleshoot mode and it immediately crashed again. I just checked again and Firefox, Graphics Drivers, and Windows are all up to date.
sometimes the anti-virus apps create a hick-up for ff.
the crash info you provided seems to cite symantec, ie av app.
i believe another FF user found that re-installing the av app after the FF was installed, solved the FF issue.
I've uninstalled my av as well as reinstalled firefox, Still no luck Here is the updated crash report with no anti-virus bp-62cedd91-640f-4987-aed0-15bcd0210519
Isisombululo Esikhethiwe
there are a couple of things that we can try, if you want.
1) go into / open up your nvidia graphics controller application. then look for settings that disable external applications from controlling the nvidia card. inside the FireFox settings there is also the option to disable high performance. so temporary disable this too. then reboot and retry FF
2) start windows clean by temporarily disabling all the start up apps that are automatically launching with the windows desktop. Then reboot, retry FF.
If FF becomes stable for you, then something above was causing issues for it.
I've disabled all my start-up apps and haven't seen any crashes, So I'm starting to think it was something there
bingo. :-)
i dont know what all you have installed, but sometimes re-installatin helps