Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All add ons disabled (FF 88) W10

  • 3 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

more options

Hi. Just a moments ago I update some addons and now all of them (even the ones not updated) are disabled and the incognito icon appears as well.

I already turned on the machine again and nothing different

FF 88.0.1 Windows 10

Any idea?

Thanks in advance

Ama-screenshot ananyekiwe

All Replies (3)

more options


a) do you have FF sync enabled or you currently logged off/signed out?

b) perhaps, you can try launching FF in safe mode. Then uninstall all those add-ins to make a clean slate, per se. Then re-install each one with careful observation to see which add-in might be crashing your FF. The troubleshooting mode is under help in FF's menu bar.


more options


a) I am logged out

b) Let me try this.

Thanks. I'll back with more info


more options

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files"

+++++++++++++++++++++++++++ You will have to approve the updating one last time.


Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.