Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crash when starting

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

more options

Hi, we have a problem when we launch Firefox, I've try to completely unistall the app ( with Revo unistaller, delete all the registry keys and firefox folders ), and try to install an older version, 87.0, no working.

Anyone can help me ?

Thanks a lot

Signature du problème :

 Nom d’événement de problème:	APPCRASH
 Nom de l’application:	firefox.exe
 Version de l’application:
 Horodatage de l’application:	60917823
 Nom du module par défaut:	StackHash_acd3
 Version du module par défaut:
 Horodateur du module par défaut:	00000000
 Code de l’exception:	c0000005
 Décalage de l’exception:	PCH_BD_FROM_exploitblocker+0x0000000000028DB0
 Version du système:	6.3.9600.
 Identificateur de paramètres régionaux:	4108
 Information supplémentaire n° 1:	acd3
 Information supplémentaire n° 2:	acd36a75b53fde303d2fac6e796b9f1c
 Information supplémentaire n° 3:	d1fb
 Information supplémentaire n° 4:	d1fbd812cae2cbef47c4898fa5490163

Lire notre déclaration de confidentialité en ligne :

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :

Ama-screenshot ananyekiwe

All Replies (2)

more options

On Windows Server 2012 R2


more options

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions

Install Older Version Of Firefox {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia


Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.