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Firefox not loading some internet pages

  • 5 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu FredMcD

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Firefox is having trouble loading certain pages, including with Facebook messenger but also a bunch of other sites. It'll just stop loading despite that the address is still in the toolbar and the screen is still white. If I refresh a few times, maybe go to a different part of the same website and navigate from there, I do always manage to get there, but not sure what the problem is. This problem is new this week, and I think came from either switching internet providers earlier this week or trying out "Hopin" the next day, a video conferencing platform that my computer/internet totally couldn't handle. (I didn't notice the problems before trying Hopin but perhaps I didn't notice that first day.)

I have cleared my cache and cookies, and have also tried (following the advice of another answer on the same issue) renaming the Firefox program folder and installing Firefox again. I'm on Windows 10, 64-bit HP laptop. My extensions are uBlock Origin, Privacy Badger, Malwarebytes, Honey, Facebook Container, and Colour -- but all of these I had long before this issue started.

Isisombululo esikhethiwe

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Helpful?

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That doesn't work: same problem. (In mine it's called "Troubleshoot Mode" rather than "Safe Mode".)

Helpful?

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Isisombululo Esikhethiwe

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Helpful?

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I couldn't make Safe Mode work while still accessing internet (I tried msconfig and checked safe mode with network access but it still wouldn't let me connect to the internet), but I also tried just disabling my firewall (ZoneAlarm) and it worked, despite that I'd previously gone through and made sure Firefox was trusted with my firewall, so I'm not sure why that worked, but at least it did! Thanks,

Helpful?

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Glad to help. Safe Surfing.

Check with your firewalls' support.

Helpful?

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