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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird getting stuck on one account's inbox window when loading

  • 4 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu MikeP.

MikeP.
MikeP.
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I've used Thunderbird for a few years both on my desktop and laptop. Recently when opening the programme it gets stuck on the inbox of one of my accounts and I cannot move to any other window. I momentarily see a glimpse of the normal opening window with the listings down the left hand side, but that's all. I can find no way of moving away from this one fixed window. This is only happening on my desktop; the programme opens normally on my laptop.

I've tried uninstalling, turning off the pc, turning it back on and then re-installing, but this makes no difference.

Any advice would be most welcome

I've used Thunderbird for a few years both on my desktop and laptop. Recently when opening the programme it gets stuck on the inbox of one of my accounts and I cannot move to any other window. I momentarily see a glimpse of the normal opening window with the listings down the left hand side, but that's all. I can find no way of moving away from this one fixed window. This is only happening on my desktop; the programme opens normally on my laptop. I've tried uninstalling, turning off the pc, turning it back on and then re-installing, but this makes no difference. Any advice would be most welcome
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

The Folder Pane is hidden in your picture. Can you enable it by clicking the 3-bar menu icon at the upper right, Customize, Layout?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Does it launch properly in safe mode (hold Shift when launching TB)? If it does, try launching again in safe mode, and at the prompt 'Reset toolbars & controls', 'Make changes & restart'.

MikeP.
MikeP. Umnikazi wombuzo
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Sorry, should have said that I've tried opening in Safe Mode and it makes no difference

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

The Folder Pane is hidden in your picture. Can you enable it by clicking the 3-bar menu icon at the upper right, Customize, Layout?

MikeP.
MikeP. Umnikazi wombuzo
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That's done it! Can't believe how easy that was. Still no idea why it changed from the 'normal' view. Never even thought about going into customize - they say you live and learn and I most certainly have, thanks to you.

Much obliged.