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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Bookmarks, taskbar folders, history & downloads wiped after powering up

  • 2 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu FredMcD

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Hi I just switched on my Macbook Pro ( Big Sur 11.3) and all my bookmarks, taskbar folders, history & downloads have been wiped back to the default browser.....

Any help appreciated M

Hi I just switched on my Macbook Pro ( Big Sur 11.3) and all my bookmarks, taskbar folders, history & downloads have been wiped back to the default browser..... Any help appreciated M

All Replies (2)

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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update