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Sending/receiving email

  • 12 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu sahm_Bev

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I am beyond frustrated. Suddenly around April 8, I stopped getting emails downloaded from the AT&T server and I was no longer able to send emails through Thunderbird either.

I know there's potentially some issue with security with SSL settings, or whatever, but I've verified my settings and they all appear to be correct. I even did some kind of test, changing some setting for a minute to see if the problem would clear up, and it didn't. My husband has had no issues receiving or sending email and I've compared his settings to mine and they are exact.

I really have no idea wth I'm doing here, and none of my computer savvy friends have been able to help either. I've basically been told to give up Thunderbird, suck it up and use my AT&T web-based server. Well, I have folders upon folders for organizing my email and I DO NOT WANT TO GIVE THAT UP.

Help!

Thanks!

All Replies (12)

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AT&T accounts now require secure mail keys for desktop mail apps:

https://support.mozilla.org/en-US/questions/1330660

Helpful?

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sfhowes, I saw that, and I believe I have the correct settings for that. Thanks.

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If the current secure key doesn't work, create a new one on the AT&T site, remove the passwords (if any) and keys from Saved Passwords in Options, restart TB, enter the new key when prompted.

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Sorry, I have no idea what you're talking about. Secure keys?

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Helpful?

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I've got a new secure key from AT&T. What do I do know for Thunderbird?

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Wait..I think I found the correct link for the next step...

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Well, I had partial success!! I still can't receive emails - I get the same error message I've been getting - but I can send emails!

How do I fix the other half?

BTW, the directions on updating Thunderbird were a little different than what was shown in the one page. Like, it said to look for "Security" and in my version it said "Privacy and Security". That's the kind of stuff I hate. I'm looking for one thing, and what I need is actually a variation thereof. I don't trust myself as it is and then I have to go and follow something slightly off-script....

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Check your server settings from here:

https://www.att.com/support/article/dsl-high-speed/KM1010523/

and remove all entries from Saved Passwords in Options/Privacy & Security, restart TB, enter the secure mail key when prompted.

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Wait, delete all the stuff in this box???

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Yes, and when you restart TB and enter the secure key, check the box to have it saved in Saved Passwords.

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OMG, IT WORKED!!!!! First success of all day, I swear!! Thank you so much!!

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