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TB doesnt get to mailbox after MS patch day

  • 14 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu g-mobile

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Win X was installing the latest patches today (patchday)

Rebooted, started TB and didn't get into the inbox. TB asking for pwd and that's it. Tabs of Mailbox and Add-Ons Manager are showing the turning circle (don't know what's the name of this). I can see the subjects of the older messages in the preview, but can't highlight one of them. TB Menu is visible but not accessible. Can't open it.

Had the same issue when updating to 78.9.1. Fixed it by reinstalling 78.8.1, latest working release for me.

But now, reinstalling the old version doesn't help anymore. Not even 78.7.1

Thanks a lot for your quick help and your ideas!

All Replies (14)

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What is your anti-virus software?

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it's ESET NOD32 Antivirus

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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

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sorry, doesn't work. The only difference: The hourglass (turning circle) is only running on the inbox tab, not on the Addon-Manager's tab....

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sorry, doesn't work.

Did you start Windows in safe mode?

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safe mode with network enabled, as suggested

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I'm planning to remove the current TB installation completely, install the latest and try to connect with a new profile. If this works: will try to import/reactivate the old profile

Good idea? Better suggestions welcome...

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safe mode with network enabled, as suggested

ESET has been somewhat problematic in connection with Thunderbird in the past. Windows safe mode disables anti-virus software, hence the suggestion to try Windows safe mode. Also see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Problem_Antivirus_and_Anti-Malware_Packages and https://support.mozilla.org/en-US/questions/1315952

Anti-virus is often the culprit for Thunderbird hangs. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Since Windows safe mode didn't confirm anti-virus to be the problem check this article for further troubleshooting. https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

I'm planning to remove the current TB installation completely, install the latest ...

That most likely won't help, unless you're not running the latest release version yet. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.

... and try to connect with a new profile.

That may be worth a try if nothing else works.

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quick thought: I've just disabled real-time protection in ESET32.... no changes. I'll give it a minute, but I don't think it will help...

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thank you for all the other links and input. I'll check it tomorrow an keep you updated

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just a quick info while I'll go on: uninstalled, rebooted, installed latest version(64). Didn't do any changes on the profile folder. Started TB - the old profile was opening automatically... that's new for me! A new installation was always asking me for setting up the mailbox.... I'll use profile manager.

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new profile is connecting to mailbox... missing now: calendar, address book aso. Any ideas how to get back? It's possible that the former problems with recurring events/tasks is the reason. All old (and closed) items are back again when I open the old profile.

https://support.mozilla.org/en-US/questions/1321634

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was able to open the old profile 'offline'. Exported Calendars and imported into new profile. Will do the same for address books. A lot of things to do but it looks like I will get all data back again - sooner or later. I will not import my old settings, will set them manually.

Days lost, a lot of work and no idea about the cause!?

How about security? The docs tell me to disable scanning in- and outbound - that's far away from security....

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