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PC reboots without BSOD, seemingly Firefox is a culprit

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Build: Windows 10 Pro, Intel Core i5-10600, GTX 1070, 16GB RAM, MSI B460M-A Pro. OS and some software on an SSD, other stuff on two hard drives.

Problem: Replaced mobo, CPU, RAM, CPU fan and SSD a week ago, installed fresh OS. The day after that computer started resetting randomly while streaming or watching a video in Firefox after a period of from five minutes to two hours. Never happened while I was playing Monster Hunter World and Apex Legends and streaming them with Chrome open or closed. Win doesn't say anything about it after reboot, and I can't see a minidump in Windows folder.

Event log doesn't say much interesting, two events right after the reboot are always like that:

The previous system shutdown at 15:23:32 on ‎02.‎03.‎2021 was unexpected.

Audit events have been dropped by the transport. 0

The only other warnings in the log are like this: Catalog Database (1800,R,98) Catalog Database: The database format feature version 9180 (0x23dc) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

Tried updating chipset & network adapter driver, graphics drivers, turning hardware acceleration in browsers on and off, removing add-ons from Firefox, reinstalling browsers. Checking temperatures with Open Hardware Monitor (all below 40 degrees Celsius), CPU load is very low. PSU is also a suspect, but this crash never happened when Firefox wasn't running.

Build: Windows 10 Pro, Intel Core i5-10600, GTX 1070, 16GB RAM, MSI B460M-A Pro. OS and some software on an SSD, other stuff on two hard drives. Problem: Replaced mobo, CPU, RAM, CPU fan and SSD a week ago, installed fresh OS. The day after that computer started resetting randomly while streaming or watching a video in Firefox after a period of from five minutes to two hours. Never happened while I was playing Monster Hunter World and Apex Legends and streaming them with Chrome open or closed. Win doesn't say anything about it after reboot, and I can't see a minidump in Windows folder. Event log doesn't say much interesting, two events right after the reboot are always like that: The previous system shutdown at 15:23:32 on ‎02.‎03.‎2021 was unexpected. Audit events have been dropped by the transport. 0 The only other warnings in the log are like this: Catalog Database (1800,R,98) Catalog Database: The database format feature version 9180 (0x23dc) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat). Tried updating chipset & network adapter driver, graphics drivers, turning hardware acceleration in browsers on and off, removing add-ons from Firefox, reinstalling browsers. Checking temperatures with Open Hardware Monitor (all below 40 degrees Celsius), CPU load is very low. PSU is also a suspect, but this crash never happened when Firefox wasn't running.