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Google Earth won't load in browser; constisently stuck on loading screen

  • 11 uphendule
  • 1 inale nkinga
  • 19 views
  • Igcine ukuphendulwa ngu cor-el

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Hello all. For the past couple months i've been able to use the web version of Google Earth within the browser with little to no issue. However, about a week or two ago I discovered Google Earth stopped working whenever I tried to use it. I would navigate to Google Earth's website, click "Launch Google Earth", and be met with this loading screen which never changes. I went to Google for help and they had me run Memtest86 on my computer, to which I found all of my RAM sticks were fully functional with 0 error or issue.

I am using the absolute latest version of firefox as well as my operating system. I am running Windows 10 on a custom built PC for gaming, 64-bit. I've tried the following:

-disabling browser addons -restarting firefox -disabling my antivirus -disabling my antimalware -restarting computer (multiple times) -disabling ALL of my browser addons

Now at first google earth wouldn't load in google chrome either, but at some point during my troubleshooting for fixing google earth on firefox, google earth began loading in chrome with no issue. As of now the only browser that can't pull up google earth is Firefox. I've attached a screenshot of the error messages I see when loading Google Earth in firefox.

Please, any and all help would be greatly appreciated. If there's anymore relevant, useful information I could provide then please let me know.

Ama-screenshot ananyekiwe

All Replies (11)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Thank you for your response. To my knowledge I am not blocking any content.

I restarted firefox in safe mode and proceeded to google earth. Google earth still won't load, however now there's a disclaimer saying it no longer can be loaded.

I have deleted the cookies and site data for the google earth website.

Even after doing all the above, the problem remains.

Helpful?

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See if these links help. https://www.bing.com/search?q=webgl

Helpful?

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This link takes me to a Bing search for WebGl. I opened get.webgl.org and see the spinning cube. I do not see any links.

Helpful?

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Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.


Your browser supports WebGL You should see a spinning cube.

Helpful?

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Those two statements are true. Okay, do you have any idea why Firefox won't load Google Earth?

Helpful?

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Okay, so you've already said that and have posted those links. I already responded to those links and posted what I found.

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Oops, sorry.

I called for more help.

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No worries. At this point i'm ready to just uninstall firefox in its entirety; this isn't the only problem i'm having on Firefox and besides you nobody seems willing to help.

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You can check the Graphics section on the "Help -> Troubleshooting Information" (about:support) page for WebGL related messages.

You can possibly try to force WebGL by setting webgl.force-enabled = true on the about:config page.

Helpful?

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