I have already tried 10 different troubleshooting steps and firefox still won't play video on amazon or netflix
Honestly if I have no idea. I usually am able to figure this out on my own.
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Does either site display an error message? (Could be useful for searching old solutions.)
Is DRM enabled? See: Watch DRM content on Firefox
You can check the Web Console for media related messages.
- "3-bar" menu button or Tools -> Web Developer