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New Mails are only show when clicking a directory

  • 3 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu Phytoras

Phytoras
Phytoras
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Hello. First of all, I was already searching an found this question (https://support.mozilla.org/en-US/questions/1285465). It seems to be exactly my problem, but it is archived, so I had to open a new one.

I am using Sieve Filter, this is why some new mails are sorted into direcotries via the server, before I even start Thunderbird.

I read in the other questions, that this has to be an issue regarding the VPN, Anti-Virus Software. This is why I have set up the same account in Apple Mail, with the same Settings. In Apple Mail I don't have this issue. New mails show up in their directory without clicking the directory.

Does anyone have an idea, how to find the problem? For me it seems to be a bug on showing new mail. Maybe the new mails are there, but Thunderbird has a problem in showing them?

Thanks for your help and kind regards.

Hello. First of all, I was already searching an found this question (https://support.mozilla.org/en-US/questions/1285465). It seems to be exactly my problem, but it is archived, so I had to open a new one. I am using Sieve Filter, this is why some new mails are sorted into direcotries via the server, before I even start Thunderbird. I read in the other questions, that this has to be an issue regarding the VPN, Anti-Virus Software. This is why I have set up the same account in Apple Mail, with the same Settings. In Apple Mail I don't have this issue. New mails show up in their directory without clicking the directory. Does anyone have an idea, how to find the problem? For me it seems to be a bug on showing new mail. Maybe the new mails are there, but Thunderbird has a problem in showing them? Thanks for your help and kind regards.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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So, are the directories that collect filtered mail subscribed in TB, and are they set to be checked when getting new mail? The fact that Apple mail 'works' if a VPN or antivirus is in place doesn't necessarily mean there's an issue with TB; different email apps have different levels of compatibility. If you have an antivirus (which one?), make sure the TB profile folder is excluded from scanning, and if you connect through a VPN, disable it and then test with TB.

Phytoras
Phytoras Umnikazi wombuzo
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I am feeling really stupid right now, I did check everything before, but not all of the directories, just randomly. I checked once again if directories are set to be checked when getting new mail, but not ALL of them and found some, that were not. I guess that will make the difference. I will have an eye on it from now and want to apologize for bothering you.

cheers

Phytoras
Phytoras Umnikazi wombuzo
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For those, who don't want to experience the same problem with new folders/directories: I found something, that helps with this in the future. When you go to the Settings of Thunderbird, you can find the Configuration Console (button at the bottom in "general" - MacOS). With this console you can set the value of

mail.server.default.check_all_folders_for_new

to true, so all new folders will be checked automatically for new mails and you don't have to set it manually.

And because I forgot before: Thank you sfhowes for your reply!

Cheers


Edit: Font

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