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Bookmarks didn't sync in new installation on a different windows computer.

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  • Igcine ukuphendulwa ngu Seburo

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What a tragedy!

My notebook just crashed! But being an IT person, I was completely confident that everything being in the cloud! I have nothing to worry about! That was right except for Firefox! I logged in to my account turned on sync Password came back, my containers also came back! But bookmarks completely disappeared! NOTHING ABSOLUTELY NOTHING!!

I tried profile thing there was 2 profiles in the new installations! None have any bookmarks what a mess!! How did Firefox fail so miserably in such a basic thing! I'm speechless!

And what made things worse that there is absolutely no way to contact anyone at Firefox to ask, or at least to express how outragous and incompetent is not being able to retrieve bookmarks on a synced account! This stupid local or different installation concept!! Oh my god who came with such stupid idea! And why its only for bookmarks!

I'm sure there should be away, as my bookmarks also disappeared from all other devices mobile and desktops alltogether!!

Are there any smart solution for such very stupid premetive problem! As my bookmarks literally in hundreds!

Laptop Hp Spectre x360 Windows 10 home.

All Replies (1)

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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