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displaying reports

  • 11 uphendule
  • 1 inale nkinga
  • 33 views
  • Igcine ukuphendulwa ngu FredMcD

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I can no longer display reports that have run in Firefox. The only way I can access them is through the download option.

Isisombululo esikhethiwe

Good news. We went into Firefox Options/Application/PDF and it show "Save File" to "Open in Firefox" and it worked. FYI it worked prior to Firefox Update 85.02 on 2/10/21.

Thanks for all of your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (11)

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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I started Firefox in Safe Mode and it did not solve the problem. When I generate a report, the report will not display on my screen, I can only access it through the download arrow in the upper right corner.

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What kind of reports are that ? Is this about PDF files ?

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Just regular software generated reports. e.g. payroll reports from a payroll software program, tax returns from an efile software provider. They are not pdf files.

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Sounds that this is a file type that Firefox doesn't support.

What kind of file do you get when you download the file and what application can handle this file ?

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I have been using Firefox for years and did not have this problem. The issue just started last weekend.

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When you download the files, are they Excel (.xls, .xlsx) files? What format are they?

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I'm sorry - they are a PDF report when downloaded.

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Firefox should be able to open PDF files that aren't send as "application/pdf", but are send as "application/octet-stream" or "content-disposition:attachment" in a tab by selecting "Open in Firefox" in the download dialog.

Don't you get this "Open in Firefox" choice ?

What does the Network Monitor or Browser Console (XHR, Requests) show about the server response of this download ?

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Isisombululo Esikhethiwe

Good news. We went into Firefox Options/Application/PDF and it show "Save File" to "Open in Firefox" and it worked. FYI it worked prior to Firefox Update 85.02 on 2/10/21.

Thanks for all of your help.

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That was very good work. Well Done.

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