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  • 6 uphendule
  • 1 inale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu BP1992

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Hi,

This evening I rebooted my laptop and when I came to use Firefox again it decided to install the new version, wiping all my data in the process.

Luckily, I had backed up my bookmarks earlier in the day but unfortunately not my history.

Is there any way to get it back?

Hi, This evening I rebooted my laptop and when I came to use Firefox again it decided to install the new version, wiping all my data in the process. Luckily, I had backed up my bookmarks earlier in the day but unfortunately not my history. Is there any way to get it back?

All Replies (6)

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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.

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FredMcD said

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Hi, there is no folder on my Desktop with that name.

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Hi, it's possible that Firefox has created a new empty Profile. To check, and if it's there, go back to your old one - with all your data, please see: Recover user data missing after Firefox update

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Scribe said

Hi, it's possible that Firefox has created a new empty Profile. To check, and if it's there, go back to your old one - with all your data, please see: Recover user data missing after Firefox update

Only my current profile is listed.

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Can anybody help?