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XML Parsing Error: no element found

  • 4 uphendule
  • 1 inale nkinga
  • 61 views
  • Igcine ukuphendulwa ngu FredMcD

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Hi,

I've just installed the latest Firefox update (84.0) and now I get the following message where my bookmarks sidebar should be:

XML Parsing Error: no element found Location: chrome://browser/content/places/bookmarksSidebar.xhtml Line Number 1, Column 1:

The history sidebar works, just not the bookmarks one.

Does anyone have any idea how to fix it?

Debbie

Isisombululo esikhethiwe

@FredmcD,

Verify Integrity didn't work, but I saw a Clear Startup Cache button at the top of the page and clicked that, which did work. Thanks for the prompt, as I didn't know that page existed.

@cor-el,

I know a switch it off/switch it on approach solves a lot of problems, but uninstalling/reinstalling Firefox does seem to be a bit of overkill for a problem that was caused by a Firefox update, rather than something I did. Perhaps clearing the startup cache might be a standard task to include in every update, so this kind of problem doesn't happen in the future?

Anyway, the problem has been fixed now, so no worries for me.

Debbie

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

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https://www.bing.com/search?q=XML+Parsing+Error


If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional

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Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including personal data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
  • it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then you can create a new profile as a quick test to see if your current profile is causing the problem.


Reinstall Firefox

Helpful?

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Isisombululo Esikhethiwe

@FredmcD,

Verify Integrity didn't work, but I saw a Clear Startup Cache button at the top of the page and clicked that, which did work. Thanks for the prompt, as I didn't know that page existed.

@cor-el,

I know a switch it off/switch it on approach solves a lot of problems, but uninstalling/reinstalling Firefox does seem to be a bit of overkill for a problem that was caused by a Firefox update, rather than something I did. Perhaps clearing the startup cache might be a standard task to include in every update, so this kind of problem doesn't happen in the future?

Anyway, the problem has been fixed now, so no worries for me.

Debbie

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That was very good work. Well Done.

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