Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Not able to use google search! It says "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot."

  • 1 baphendule
  • 1 inale nkinga
  • 28 views
  • Igcine ukuphendulwa ngu jscher2000

more options

Not able to use google search! It says "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot." Even if I solve the captcha it just resets.

Ama-screenshot ananyekiwe

All Replies (1)

more options

If you complete the ReCAPTCHA challenge, does your search complete normally? How soon before the challenge returns?

I sometimes get that if I'm applying complex date rates and other unusual criteria in a succession of quick searches.

I don't know that Google has published any explanation of what else it looks for before showing this screen. Possibly blocking certain standard browser behaviors related to cookies and storage could be a trigger?

And, the usual:

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?