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I no longer have an email client :o(

  • 6 uphendule
  • 2 zinale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu Toad-Hall

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Just allowed Thunderbird to update, and now it looks as if I've lost years of work and emails - and *all* of my calendar information.

After Thunderbird updated, I ran it, and realized that I had the following issues:

1) Almost all of the add-ons I rely on daily are no longer compatible.

2) My calendar is virtually EMPTY. I had ALL birthdays, anniversaries, etc in Lightning, and now it's almost completely bare. I "enabled" all of the calendars, and it made no difference. I shut Thunderbird down and started it up again, but when I did, I needed to RE-enable them all again, and it didn't help Only the very few items from my home calendar are there.

3) I decided I had better go back to a previous version, and discovered that it won't let me unless I start a new profile ... I had FIVE email accounts set up in Thunderbird ... I'm not even sure where to go for the information I'd need to be able to do that at this time - and the calendar was where I kept almost all of my information (birthdays, death anniversaries, payment due dates ... etc etc.) ... it's the only place I had most of that information

So - I'm now completely without an email client ... and calendar ... and I can't roll my client back to a friendlier version.

Can someone please tell me what I can do to make this nightmare go away? That program is up literally 100% of the time, and I use it more than anything else on my entire computer. I've been using Thunderbird for many years, and I had an awful lot of stuff in there. It's been pretty much the only way I communicate. I've re-installed the new version, so that I can at least receive/send emails ... I sincerely hope someone can help me out.

All Replies (6)

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Helpful?

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You might instead list the addons you use so that people could advise you on alternatives for staying on version 78

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Reply to meiklehmann

I'm so sorry to see what you're going through. I still have all of my emails, I just lost a lot of functionality I was relying on, all my "tasks", 10 of my 11 calendars, and the loads of work that I had put in over the years to make it look and work the way I wanted it to. I really liked Thunderbird, but it's becoming a completely different program, and that's not a good thing. An upgrade should enhance, not tear down what made the program desirable to begin with.

I sincerely hope that you're able to get to the bottom of the issue. Good luck!

Reply to Wayne Mery ...

This isn't the first time something like this has happened. With each major upgrade, its usefulness has dwindled. There used to be reams of add-ons, and the only issue was figuring out which one out of many to use ... now there are very few, and over the last several upgrades, I've searched through them (unsuccessfully) very carefully to find something that would be an "alternative" to what I was using.

When a person keeps using the same program for more than a decade because they like the way it works - and how it can be personalized through the use of add-ons, they expect an "upgrade" to make the experience better - not to take away the very features that sold them on the program to begin with.

Furthermore ... finding "alternative" add-ons is not going to bring back my calendar information. Since writing my message last night, I've found some of the information I had in the calendar on Gmail - so I guess that one of the problems is that Thunderbird can no longer connect to them, so the info is not completely lost, but I don't think I trust Thunderbird enough to keep using it anymore. At the very least, a person should always be able to re-install a previous version without having to rebuild what they had from scratch by reentering all of their accounts, calendar info ... etc. ...

This looks like a very good time to find something a bit more stable - since it looks as if I would have to do it from scratch either way - keeping Thunderbird, or starting with something new.

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re :Just allowed Thunderbird to update, and now it looks as if I've lost years of work and emails - and *all* of my calendar information. So after the update, are you saying the mail accounts themselves were visible, but no folders or you could see folders but they were empty? Or were there no mail accounts either and you were being asked to create a new mail accounts? You say you have 5 mail accounts, are they pop or imap or a mix of both ? In Calendar: Is it the 'Events' or 'Tasks' or both that were missing?

Do you know if Thunderbird performed this update or whether you have Updater Software that initiated this update? Some people have Updater software that handles checking for and updating various programs. There are Anti-Virus programs that can also check and induce updates. So, you might assume Thunderbird did the update, but it would be useful to know if it really did. Please check for Updater software/Anti-Virus settings. If Thunderbird is in the list then make it exempt.

In Thunderbird Check these settings and let me know what you had set up. In Thunderbird Menu app ison > Options select 'General' Scroll down to 'Updates' section Which option is selected? - Auto install updates.... or Check for updates, but let me choose.... Suggest the latter as you would be informed and can then allow Thunderbird to perform the update. Is the following checkbox selected? 'Use a background service to install updates' If yes, then uncheck that option.

Restart Thunderbird.

Then when Thunderbird updates, you will know whether this is a problem with Thunderbird or whether using another Updater Program is causing the issue. Please supply feedback on current settings and whether you discovered Thunderbird was being updated by Thunderbird itself or induced by another Updater program.


re : I decided I had better go back to a previous version, and discovered that it won't let me unless I start a new profile That is correct. Ever since version 68* came out, Thunderbird has been a dedicated profile per install. This means you have to use a special process in order to go back to another version. This information is available in the Help Article at the link below. You would have to download, but not allow to start automatically. In search type : Run Select the 'Run' app Type: thunderbird.exe -P --allow-downgrade and select the profile click on 'Start Thunderbird' Info:

Note: The upgrade from 68* to 78* also changed the format of the address books from a MAB file to a SQLITE file, so that would also need to be changed, but only if going back to a 68* version. I'm assuming you do not want to go back to a 68 version, so not included those instructions.

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Moofie said

Reply to Wayne Mery ... This isn't the first time something like this has happened. With each major upgrade, its usefulness has dwindled. There used to be reams of add-ons, and the only issue was figuring out which one out of many to use ... now there are very few, and over the last several upgrades, I've searched through them (unsuccessfully) very carefully to find something that would be an "alternative" to what I was using. When a person keeps using the same program for more than a decade because they like the way it works - and how it can be personalized through the use of add-ons, they expect an "upgrade" to make the experience better - not to take away the very features that sold them on the program to begin with. Furthermore ... finding "alternative" add-ons is not going to bring back my calendar information. Since writing my message last night, I've found some of the information I had in the calendar on Gmail - so I guess that one of the problems is that Thunderbird can no longer connect to them, so the info is not completely lost, but I don't think I trust Thunderbird enough to keep using it anymore.

Yes, I understand you have a calendar issue. But one issue at a time, so I chose to ask about your add-ons.

We could have gotten through all of it, but since you are going back to the old version ...

Okulungisiwe ngu Wayne Mery

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re :1) Almost all of the add-ons I rely on daily are no longer compatible.

Addons are not written by nor maintained nor the responsibility of Thunderbird. They are written and maintained by a person who decided to do it. They often rely on donations to afford time to maintain the addons. So, if you are using an addon then you should be checking those addons for compatibility prior to updating Thunderbird. Sometimes, addons just need to be updated and perhaps this has not occurred automatically. Sometimes another addon has been created to replace the previous. In a few cases, the functionality has been included in a Thunderbird preference. But without knowing what addons you use, I cannot locate any information.

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