Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

trying to set up new Gmail account in Thunderbird gives 'Unable to log in at server' error.

  • 3 uphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu Toad-Hall

linovcom
linovcom
more options

A few days ago Thunderbird stopped updating the content of the Inbox for my Gmail account. The account was still able to send messages, but gave an error saving a copy to the Sent folder. I tried a few things to remedy the problem without success. Then I tried removing the account from Thunderbird and setting it up anew. To set it up, I used File...New... Existing Mail Account... I filled in the 'Set Up Your Existing Email Address' page with my name, email address and password and clicked Continue. The page refreshed with a 'Configuration found in Mozilla ISP database'. When I clicked Done, I got an error 'Unable to log in at server. Probably wrong configuration, username or password.' I verified my password by logging into Google through a browser interface. My online searches for a solution have not turned up anything that seems to fit my situation. I would appreciate guidance for resolving this.

A few days ago Thunderbird stopped updating the content of the Inbox for my Gmail account. The account was still able to send messages, but gave an error saving a copy to the Sent folder. I tried a few things to remedy the problem without success. Then I tried removing the account from Thunderbird and setting it up anew. To set it up, I used File...New... Existing Mail Account... I filled in the 'Set Up Your Existing Email Address' page with my name, email address and password and clicked Continue. The page refreshed with a 'Configuration found in Mozilla ISP database'. When I clicked Done, I got an error 'Unable to log in at server. Probably wrong configuration, username or password.' I verified my password by logging into Google through a browser interface. My online searches for a solution have not turned up anything that seems to fit my situation. I would appreciate guidance for resolving this.

Isisombululo esikhethiwe

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

linovcom
linovcom Umnikazi wombuzo
more options

The problem was indeed ESET and the solution you directed me to did the trick. Thank you!

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Would you be so kind to select the comment by Wayne Mery as a 'Chosen solution' as this makes it easier for others to locate the info. Cheers.