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recent upgrade can't get emails

  • 3 uphendule
  • 3 zinale nkinga
  • Igcine ukuphendulwa ngu moted22

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Ever since Nov 3 and the last Thunderbird upgrade, I cannot get my emails through Thunderbird, although I can send them OK. I tried changing from POP to IMAP as I thought that might be the problem, but I still don't get the emails. My provider says "not my problem." What else can I try?

All Replies (3)

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Since upgrading to ver 78.5.0, I cannot receive e-mails from any of my accounts (I have 3 in Thunderbird). If one compacts an account, in the bottom line it says " Connection to" which seems to indicate it is connected. Using a Firefox to access the account shows there are incoming e-mails waiting to be downloaded.

When sending an e-mail, I get this error message: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/". But the e-mail does arrive at the destination, indicating Thunderbird is connected to the server.

Anyone have a solution?


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If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per - the problem is being reported by dozens of users

You might also inform them of your difficulty.


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Wayne Mery,

You hit the nail on the head the first time out! Made the change in ESET Internet Security as directed in the reference link. I followed the first part of the instructions which indicated I should turn SSL in ESET back on, Thunderbird is operating normally with the SSL enabled in ESET after I rebooted the computer. Email is again flowing into the accounts.

A big thank you for troubleshooting this so quickly.

Okulungisiwe ngu moted22


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