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recent upgrade can't get emails

  • 3 uphendule
  • 3 zinale nkinga
  • 64 views
  • Igcine ukuphendulwa ngu moted22

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Ever since Nov 3 and the last Thunderbird upgrade, I cannot get my emails through Thunderbird, although I can send them OK. I tried changing from POP to IMAP as I thought that might be the problem, but I still don't get the emails. My provider says "not my problem." What else can I try?

All Replies (3)

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Since upgrading to ver 78.5.0, I cannot receive e-mails from any of my accounts (I have 3 in Thunderbird). If one compacts an account, in the bottom line it says "xxx@xxx.com: Connection to mail.xxx.com" which seems to indicate it is connected. Using a Firefox to access the account shows there are incoming e-mails waiting to be downloaded.

When sending an e-mail, I get this error message: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-xxxx@xxxx.com". But the e-mail does arrive at the destination, indicating Thunderbird is connected to the server.

Anyone have a solution?

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moted22,

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

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Wayne Mery,

You hit the nail on the head the first time out! Made the change in ESET Internet Security as directed in the reference link. I followed the first part of the instructions which indicated I should turn SSL in ESET back on, Thunderbird is operating normally with the SSL enabled in ESET after I rebooted the computer. Email is again flowing into the accounts.

A big thank you for troubleshooting this so quickly.

Okulungisiwe ngu moted22

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