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Constant Firefox tab crashing

  • 3 uphendule
  • 1 inale nkinga
  • 18 views
  • Igcine ukuphendulwa ngu cor-el

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So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you to a specific login window will crash more often.

For example, there is a site from Naver, whenever I try press login, a window for the signup will popup and then immediately crash. I can't even type a single letter on the login screen.

YouTube has also been a problem whenever I try to watch some videos. I sometimes have to refresh up to 10 or more times to make it to work.

I've tried the safe mode and the problem still persists. It seems like other browser is having some similar problems, so I am assuming there is something wrong with my hardware, but I don't know how to pin it down.

Can someone help me with this problem?


Support ID

bp-22b6355b-a119-44b2-a405-d5cd22160331

All Replies (3)

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bp-22b6355b-a119-44b2-a405-d5cd22160331

Crash Report Not Found

We couldn't find the crash report for the Crash ID you requested. ++++++++++++++++++++++++++++++++++++++++ Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in /safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

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Sorry, I'll try posting it again.

bp-dd9e3d16-657e-4168-a224-28fee0201126 bp-cbc0b742-5f39-4c6d-accc-f788d0201126 bp-ff632f08-c33e-4fb7-bf75-e7aa00201126 bp-07ec1de8-6835-4961-a19a-936480201126 bp-8b8a7b30-a902-4591-84fc-3946d0201126 bp-c7e95071-b468-403c-ae72-c983b0201126 bp-4f8b4577-2e09-42e8-8187-3a4430201126 bp-488c8d79-1895-4622-90be-92f7c0201126 bp-59c2d70c-5a93-4728-a2f6-54e3e0201126 bp-b74de6ae-65ff-413d-a0be-219390201126

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You can check in Font Book for font issues like corrupted and duplicate fonts.

Helpful?

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