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TPG Provider / Thunderbird help!!

enricomaggio89
enricomaggio89
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Hi everybody, I have a big problem with my 2 TPG emails using Thunderbird. I try to explain better my situation:

I have 2 TPG emails, with this provider and using Thunderbird, the problem is, the problem start 1 month ago, I m unable to receive emails or send emails. So I try to find a solutions online and calling the TPG support. I discover that I need to downgrade the Thunderbird version because the new one doesn't support some TPG server settings . So I have downgrade the Thunderbird version I think is the 68 one, but the problem is that 1 of my mail works and the other NO! I ve check all the IMAP and POP3 settings with TPG SUPPORT and double check this maybe 20 time. Is correct for my provider. So them suggest me to contact a Mozilla support. One of my mail works and when I try to set the other email ( a both are @TPG mail ) doesn't work! 0!! Do you have any suggestions? Is so frustrating I try to solve this problem 1 month ago. Thanks in advance!

Hi everybody, I have a big problem with my 2 TPG emails using Thunderbird. I try to explain better my situation: I have 2 TPG emails, with this provider and using Thunderbird, the problem is, the problem start 1 month ago, I m unable to receive emails or send emails. So I try to find a solutions online and calling the TPG support. I discover that I need to downgrade the Thunderbird version because the new one doesn't support some TPG server settings . So I have downgrade the Thunderbird version I think is the 68 one, but the problem is that 1 of my mail works and the other NO! I ve check all the IMAP and POP3 settings with TPG SUPPORT and double check this maybe 20 time. Is correct for my provider. So them suggest me to contact a Mozilla support. One of my mail works and when I try to set the other email ( a both are @TPG mail ) doesn't work! 0!! Do you have any suggestions? Is so frustrating I try to solve this problem 1 month ago. Thanks in advance!

All Replies (5)

sfhowes
sfhowes
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/questions/1313727

enricomaggio89
enricomaggio89 Umnikazi wombuzo
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Thank you so much but i have this settings. The problem is that i have the old version of Thunderbird because i have to do the downgrade because the new version can t permit to sent or receive emails. I need to setup 2 emails TPG not only 1 . 1 mail works good but the other no

Matt
Matt
  • Moderator
  • Top 10 Contributor
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enricomaggio89 said
Thank you so much but i have this settings. The problem is that i have the old version of Thunderbird because i have to do the downgrade because the new version can t permit to sent or receive emails. I need to setup 2 emails TPG not only 1 . 1 mail works good but the other no

Perhaps use the new version and we can work with you to make it work correctly. The downgrade process can only make the thing incalculably more complex.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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BTW I would suggest your TPG connection security is set to SSLTLS or STARTTLS. Everyone else I have seen with the issue was configured that way. Given TPG do not support modern TLS and have never recommended it's use I suggest you change the setting.

enricomaggio89
enricomaggio89 Umnikazi wombuzo
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I m going to follow your advise and try to do that thank you. I update you about it