Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird update

  • 2 uphendule
  • 2 zinale nkinga
  • 7883 views
  • Igcine ukuphendulwa ngu northnfella

more options

Thunderbird asked me to restart for an update and now all I get Is the following:-

XUL Runner Error: Platform version 78.5.0' is not compatible with minversion >=78.4.0 maxversion>=78.4.0

Can someone please help

Thunderbird asked me to restart for an update and now all I get Is the following:- XUL Runner Error: Platform version 78.5.0' is not compatible with minversion >=78.4.0 maxversion>=78.4.0 Can someone please help
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Shut down Thunderbird. Delete the program folder at C:\Program Files (x86)\Mozilla Thunderbird Reinstall the program from https://www.thunderbird.net/

You will not lose your data, BUT it is smart to back up your profile on a regular basis. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

Shut down Thunderbird. Delete the program folder at C:\Program Files (x86)\Mozilla Thunderbird Reinstall the program from https://www.thunderbird.net/

You will not lose your data, BUT it is smart to back up your profile on a regular basis. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

more options

Thanks christ1 thats what I ended uo doing, I was a bit cranky that I might lose all my templates and filters but as you said my data was ok but I will do a backup. Thanks again