Firefox Crashes on Opening File Explorer
Any time I go to upload a file when using firefox, the file explorer is unable to load and makes firefox unresponsive, meaning I have to end the program via task manager. This doesn't occur on other browsers, and safe mode has made no difference. Any ideas how to resolve this?
Here are some of the technical reports from the windows reliability monitor:
The program firefox.exe version 79.0.0.7506 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 4358 Start Time: 01d6beba59d6a96d Termination Time: 4294967295 Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Report Id: 1d15c8d0-a403-44af-aa8d-3a80d9a7b285 Faulting package full name: Faulting package-relative application ID: Hang type: Top level window is idle
Source Firefox Summary Stopped responding and was closed Date 19/11/2020 20:58 Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 79.0.0.7506 Application Timestamp: 5f1601d7 Hang Signature: f709 Hang Type: 134217728 OS Version: 10.0.19041.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: f709052e60c3b465b50a8ec0b1d93be7 Additional Hang Signature 2: f40e Additional Hang Signature 3: f40ecb05058b37afc29c028d9b57bc1f Additional Hang Signature 4: f709 Additional Hang Signature 5: f709052e60c3b465b50a8ec0b1d93be7 Additional Hang Signature 6: f40e Additional Hang Signature 7: f40ecb05058b37afc29c028d9b57bc1f Extra information about the problem Bucket ID: b76609315650195de2509ec61d86b1d9 (1319729264555635161)
Source Firefox Summary Stopped working Date 19/11/2020 20:25 Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 84.0.0.7626 Application Timestamp: 5fb4336e Fault Module Name: ntdll.dll Fault Module Version: 10.0.19041.610 Fault Module Timestamp: e5d7ed5c Exception Code: c0000005 Exception Offset: 00000000000dc7c3 OS Version: 10.0.19041.2.0.0.768.101 Locale ID: 2057 Additional Information 1: 2eac Additional Information 2: 2eac622e8c757f16c946caf882f99164 Additional Information 3: 9a11 Additional Information 4: 9a1181627e8009fd222b9e47df3bed7b Extra information about the problem Bucket ID: 9cf30b0894883b0d3d6b5aadaec7bcb0 (2119887751616117936)
Isisombululo esikhethiwe
FredMcD said
Well done. That means something else in the system is the problem. As a test, disable your protection programs.
I've actually just managed to solve it. When I realised it was a Windows issue I ran the compatability troubleshooter and selected that it ran properly in Windows 8. Somehow that seems to have solved it!
Thanks for your help.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (5)
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
FredMcD said
Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Yes the problem still occurs with Firefox in safe mode. However, I've found it stops if I put Windows in safe mode
Well done. That means something else in the system is the problem. As a test, disable your protection programs.
Isisombululo Esikhethiwe
FredMcD said
Well done. That means something else in the system is the problem. As a test, disable your protection programs.
I've actually just managed to solve it. When I realised it was a Windows issue I ran the compatability troubleshooter and selected that it ran properly in Windows 8. Somehow that seems to have solved it!
Thanks for your help.
That was very good work. Well Done.