Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Keeps crashing

  • 2 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu FredMcD

fightingbull63
fightingbull63
more options

Firefox keeps crashing and I can't open it as I always get the crash reporter. Here's what comes up on the report file: Crash ID: bp-01c68ca6-8edb-4a9a-8efe-7731a0201111 I have no idea what this means or how to fix it. I've tried uninstalling and reinstalling firefox but the crash report comes up during the reinstall. Any ideas?

Firefox keeps crashing and I can't open it as I always get the crash reporter. Here's what comes up on the report file: Crash ID: bp-01c68ca6-8edb-4a9a-8efe-7731a0201111 I have no idea what this means or how to fix it. I've tried uninstalling and reinstalling firefox but the crash report comes up during the reinstall. Any ideas?

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 82.0.3 Build ID 20201108180448 (2020-11-08) Buildhub data OS Windows 10 OS Version 10.0.18363

bp-01c68ca6-8edb-4a9a-8efe-7731a0201111 Signature: tmmon64.dll | sandbox::WriteProtectedChildMemory

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

tmmon64.dll = Trend Micro UMH Monitor Engine

FredMcD
FredMcD
more options

Update your Trend Micro software. If the problem continues, disable it.