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Firefox sync - account locked

  • 1 baphendule
  • 1 inale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu Gabriel Lup

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Hey there guys,

For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a message that my account it locked. "Sorry. We’ve locked your account. The confirmation email we sent to <email here> was returned and we’ve locked your account to protect your Firefox data."

Now read along the web that I need to wait 24h (already had) before I retry or that I need to submit a ticket to mozilla bug platform (that I also had but got no reply yet - for 4 days). Not sure what to do next... Trying my luck with writing a message here as maybe someone will take note of my issue. Before anyone asks, I have access to my email that the account is registered with. Also I can access my account from the desktop browser from Windows where am already logged in, but feel that if I need to maybe reinstall FF, will not be able to login again.

Any help is highly appreciated.

Gabriel

Isisombululo esikhethiwe

Issue fixed by bug team

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

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Isisombululo Esikhethiwe

Issue fixed by bug team