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Crashing after Windows 10 version 2004 update

  • 9 uphendule
  • 1 inale nkinga
  • 93 views
  • Igcine ukuphendulwa ngu FredMcD

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After latest Windows 10 update (2004 or I don't know firefox is telling me I have Windows_NT 10.0 19041 so who knows) about month ago and after that Firefox keeps randomly crashing into desktop. It happens about 6-7 times in a hour! 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. I have updated Firefox, downgraded it, disabled all add-ons I have tried that "media.wmf.vp9.enabled" trick and it doesn't work

What to do? I like firefox and I dont want to use Edge or Chrome. Is reinstalling Windows my only option?

Please help

After latest Windows 10 update (2004 or I don't know firefox is telling me I have Windows_NT 10.0 19041 so who knows) about month ago and after that Firefox keeps randomly crashing into desktop. It happens about 6-7 times in a hour! 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. I have updated Firefox, downgraded it, disabled all add-ons I have tried that "media.wmf.vp9.enabled" trick and it doesn't work What to do? I like firefox and I dont want to use Edge or Chrome. Is reinstalling Windows my only option? Please help

Isisombululo esikhethiwe

All Replies (9)

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What were you doing at the time? surfing, watching a clip, reading something . . . .


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Well I mostly watch youtube so at first I thought it has something to do with media plugins but no. It crashes in the middle of reading something, random web surfing. I have 1 tab open - crashes, 2 tabs open - crashes and so on, doens't matter

I THINK I have tried it and it didnt work, but I'm gonna try it again. Maybe it works now...

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Okei, I have done some testing now

Upgrading your graphics driver - didn't work Turning off hardware acceleration - didn't work Disabling WebGL - didn't work Safe mode - yes, no crashes :D Turning off all extensions and then running Firefox normally - after 1h of use just 1 crash

So I guess it has something to do with extensions and safe mode is the only safe option. Damn... Watching youtube without ad blocker is a pain

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mail741 said

Safe mode - yes, no crashes :D Turning off all extensions and then running Firefox normally - after 1h of use just 1 crash

Please post that crash report number.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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After ca 10 minutes of browsing without extensions it crashed again but like I said 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. And if I go to about:crashes there is nothing new

In about:crashes is only one unsubmitted crash without bd- infront but I can't send it. If I press SUBMIT it fails. Date it crashed is 13.10.19, 21:55 so I guess it has nothing to do with my issue too

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Isisombululo Esikhethiwe

A report that will not submit is because the type of report is unneeded. Don't worry about it.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

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Omg creating new profile fixed everything. Extensions work, no crashes

BIG BIG THANKS :)

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Glad to help. Safe Surfing.