Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blacklisted IP Address

  • Akukho zimpendulo
  • 1 inale nkinga
more options

Running: WIN 10 PRO FIREFOX 81.0.2 (64-BIT) THUNDERBIRD 68.121 (32-BIT) NORTON SECURITY Xfinity ISP

Ran Thunderbird for years without a problem until 2 days ago, I cannot send or receive email using Thunderbird from my pc or other devices. When attempting to get new mail, receive following: “Alert from account [ temporarily blacklisted IP Address”. Also receive following error message “Login to server with username [email] failed” Attached is screenshot showing both alert and error messages. I attempted several times “Retry” and re-entering password. All attempts failed! I can log on to Xfinity.NET on the internet via Firefox, retrieve, read and send mail from website. I cannot do the same using Thunderbird. Attempted fixes to include: disconnect of Norton anti-virus/firewall, reset password on Xfinity, reset WINS to an earlier date, use a different modem, changed passwords, all failed to fix problem. I am not a technical savvy individual and really need help in solving this problem, can someone help me: • Who has “blacklisted” my email? Comcast, Firefox, Thunderbird, Norton, WIN 10? • What has caused this to happen? • What do I need to do rectify the problem and get Thunderbird working again? Greatly appreciate any assistance you can give me.

Regards, Ed [email]

Ama-screenshot ananyekiwe

Okulungisiwe ngu Andrew

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.