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Two crash reports won't send

  • 7 uphendule
  • 1 inale nkinga
  • 24 views
  • Igcine ukuphendulwa ngu cor-el

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I went onto about:crashes and I noticed that some of the crashes hadn't been submitted, so I clicked "submit all". All of the crashes got submitted except for two of them.

63a20101-63c1-4f77-8219-1c41323de10b 74f159fe-652b-47e5-a4c3-25111b6eba3b

The ones that got sent all start with bp-, but the ones above don't.

How can the two crash reports be submitted?

All Replies (7)

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Right-click on one of them and select 'Open New Window.' If it says: About Throttling, don't worry about it.

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There is no option on the page for me to open anything in a new window, including the buttons.

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You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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Yes that can help me with using Firefox so it crashes less, but is there a way for those two crash reports to be sent to Mozilla?

Okulungisiwe ngu desbest

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Those two unsubmitted reports do not seem to be important because the mentioned crash dates are in January and May. I can't tell whether the reports you submitted are recent or also older reports.

Do you experience crashes regularly ?


If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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Here's all my crash reports. Yes I get them regularly.

Report ID Date Submitted bp-a21f0a89-16be-4203-9745-52fd80201009 09/10/2020, 16:34 bp-06d19b33-7294-48b9-9571-5335d0201009 09/10/2020, 16:34 bp-96610692-edb2-48ac-9976-5621b0201009 09/10/2020, 16:34 bp-5e58bd6d-bdbc-4425-9bda-d519b0201009 09/10/2020, 16:34 bp-a08e0518-9bb1-45c1-8fa3-33c1d0201009 09/10/2020, 16:33 bp-be42a741-8cb0-48fc-b63f-4da4b0200914 14/09/2020, 08:48 bp-04fc23e1-ce88-4f8d-bdfb-1f0ce0200814 14/08/2020, 13:44 bp-86a4e0c5-c7bd-4286-b2be-aa3000200814 14/08/2020, 13:44 bp-cb55b897-c3fb-49cf-ae3d-e8c6a0200520 20/05/2020, 14:07 bp-a3c51dfa-81c7-4dfe-bb6b-e11ab0200520 20/05/2020, 14:07 bp-156b1c9c-d367-41ca-a4ff-25c680200501 01/05/2020, 02:03 bp-ae5c73db-91c4-49fe-bcfd-988bf0200501 01/05/2020, 02:03 bp-2ee4a333-4804-4ab5-b261-7e9210200501 01/05/2020, 02:03 bp-cfbfe48c-102a-45d2-8e6e-d92980200501 01/05/2020, 02:03 bp-fb6daf6a-424a-4b1d-be17-34d090200501 01/05/2020, 02:03 bp-6545cb47-1783-486d-96ba-9d5c70200501 01/05/2020, 02:03 bp-fafd7c2b-044e-404a-8c1d-3403e0191109 09/11/2019, 20:29 bp-99713ec2-8c71-4ec1-93a7-a26ca0191109 09/11/2019, 20:29 bp-a0df7b25-4140-427c-932d-16bd60191109 09/11/2019, 20:29 bp-c512bb22-215b-44b4-b5ae-bdfcc0191109 09/11/2019, 20:29 bp-fb1004b9-b0bb-42ee-903c-ae95e0191109 09/11/2019, 20:29 bp-72275535-e7aa-4da0-81cb-875a40191109 09/11/2019, 20:29 bp-804ba6ca-5ab0-49d2-9e31-02fd10190817 17/08/2019, 10:02 bp-e6bcb43a-b37f-41a8-be1b-cc4a00190817 17/08/2019, 10:02 bp-276b333a-a2d5-4fc6-b1c2-4559c0190713 13/07/2019, 15:41 bp-8f711c81-9b44-4ab2-ae15-832ff0190713 13/07/2019, 15:40 bp-27f32896-b1a1-40a0-bb41-e3e960190713 13/07/2019, 15:40 bp-8738869c-c28f-468c-aa20-edfec0190713 13/07/2019, 15:39 bp-458a407b-347f-4ac6-b111-9a51e0190713 13/07/2019, 15:39 bp-460c788d-7dd6-40e9-866e-8f66f0190713 13/07/2019, 15:39 bp-1d560909-b1e1-4c4f-ada4-fb6240190713 13/07/2019, 15:39 bp-49b57912-8df6-4059-958f-622250190713 13/07/2019, 15:39 bp-d618ec6f-da1f-43c8-9972-f56d70190713 13/07/2019, 15:38 bp-ef3285fd-0493-4f6e-91fc-c9ae20190713 13/07/2019, 15:38 bp-9149b319-e903-41c9-974c-9714c0190713 13/07/2019, 15:38 bp-bf5bfea9-91aa-4a38-8dc8-80a140190713 13/07/2019, 15:38 bp-c569fa9a-014e-4057-93aa-062440190713 13/07/2019, 15:38 bp-b8e612da-296f-451a-997e-60dd40190713 13/07/2019, 15:38 bp-cd61104a-bc9b-4208-b713-307fe0190713 13/07/2019, 15:38 bp-e9663599-838f-4814-b33b-997920190713 13/07/2019, 15:38 bp-0fc5b45b-6392-45a7-aa58-a2d800190713 13/07/2019, 15:37 bp-b0fe60f1-59ea-45f6-9948-3268a0190713 13/07/2019, 15:37 bp-9bb1beb2-796b-4509-a16f-159c70190713 13/07/2019, 15:37 bp-642548d8-642c-49dd-8d8d-42b850190713 13/07/2019, 15:37 bp-e8b771c0-079f-44cf-9f79-a3bde0190713 13/07/2019, 15:37 bp-5fbda78b-714b-47bb-b0bf-13cc80190713 13/07/2019, 15:37 bp-7ed75a33-4f4e-4c20-ba91-35cd10190713 13/07/2019, 15:37 bp-1525b31a-d10a-4df1-8b3a-0113c0190713 13/07/2019, 15:36 bp-c3b14b0d-c51d-449f-9bfb-972ae0190713 13/07/2019, 15:36 bp-a8a71913-20db-4a52-9938-45acd0190131 31/01/2019, 13:47 bp-d8b1d92a-f68d-405c-9b0f-8f5280190131 31/01/2019, 13:47 bp-4ad231cd-377a-4300-9538-6a17a0190125 25/01/2019, 10:40 bp-2f298534-d806-4227-a47e-511d80190125 25/01/2019, 10:40 bp-9f02b813-196a-4c70-816c-4dbea0190104 04/01/2019, 12:00 bp-b5a921ad-3063-4ffc-8102-f85620190104 04/01/2019, 12:00 bp-26161a56-a678-44ac-bba6-d36fe0190104 04/01/2019, 12:00 bp-6729fee8-70ef-462c-82fa-87d390190104 04/01/2019, 12:00 bp-eb3a08eb-8245-4849-ad96-effa50190104 04/01/2019, 12:00 bp-196c5a9d-f1b8-437f-9bc2-a598f0190104 04/01/2019, 12:00 bp-fddb59f0-1080-4f5d-8f29-16d9c0190104 04/01/2019, 12:00 bp-78a54284-82e7-44ce-9c0d-934bb0190104 04/01/2019, 12:00 bp-a7e46287-9bc3-443a-b5bc-beb300190104 04/01/2019, 12:00 bp-d5ba7c2b-3c6a-4a4d-b0fe-0823b0190104 04/01/2019, 12:00 bp-720f3f43-68d7-4f3b-8ee1-4185a0190104 04/01/2019, 12:00 bp-8ef29281-70ab-4ac4-b140-b3fb30190104 04/01/2019, 12:00 bp-016e20d9-d12e-4adb-8227-5a49b0190104 04/01/2019, 12:00 bp-92b4f184-59f9-4aa2-8799-09db20190104 04/01/2019, 12:00 bp-2a9efb9a-bc4b-4f40-84aa-86de30190104 04/01/2019, 12:00 bp-eac7a86a-995b-4c57-a340-083e40190104 04/01/2019, 11:59 bp-2511baa3-27d9-47b3-ab90-b643c0190104 04/01/2019, 11:59

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