Izimpendulo zakamuva ze-Can't get into Google searchhttps://support.mozilla.org/zu/questions/13055802020-09-23T02:43:44-07:00Hi Greg, are you trying to load the Google home page at
https://www.google.com/
or are you using a l2020-09-23T02:43:44-07:00jscher2000https://support.mozilla.org/zu/questions/1305580#answer-1352424<p>Hi Greg, are you trying to load the Google home page at
</p><p><a href="https://www.google.com/" rel="nofollow">https://www.google.com/</a>
</p><p>or are you using a link to a specific Google service? Can you still navigate to Google starting from the home page?
</p><p>Or are you submitting a search from one of Firefox's bars -- address bar, optional search bar for the toolbar, search box in the new tab page?
</p>
<hr>
<p>If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:
</p><p><strong>Double-check content blockers:</strong> Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).
</p><p>(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: <a href="/en-US/kb/enhanced-tracking-protection-firefox-desktop" rel="nofollow">Enhanced Tracking Protection in Firefox for desktop</a>.
</p><p>(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
</p><p><strong>Cache and Cookies:</strong> When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
</p><p>(1) Clear Firefox's Cache
</p><p>See: <a href="/en-US/kb/how-clear-firefox-cache" rel="nofollow">How to clear the Firefox cache</a>
</p><p>If you have a large hard drive, this might take a few minutes.
</p><p>(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.
</p><p>In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
</p><p>Then try reloading the page. Does that help?
</p><p><strong>Testing in Firefox's Safe Mode:</strong> In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
</p><p><em>If Firefox is running:</em> You can restart Firefox in Safe Mode using either:
</p>
<ul><li> "3-bar" menu button &gt; "?" Help &gt; Restart with Add-ons Disabled
</li><li> (menu bar) Help menu &gt; Restart with Add-ons Disabled
</li></ul>
<p>and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (<em>not</em> Refresh).
</p><p><em>If Firefox is not running:</em> Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (<em>not</em> Refresh).Refresh).
</p><p>Any improvement?
</p>