Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blue screen crashes when playing music or voice messages (Вылетает синий экран при воспроизведении музыки или голосовых сообщений.)

  • 6 uphendule
  • 1 inale nkinga
  • 31 views
  • Igcine ukuphendulwa ngu vityatyniadec

more options

Такое происходит только при работе в вашем браузере. Ошибка whea uncorrectable error

Okulungisiwe ngu cor-el

All Replies (6)

more options

Hi there!

Please could you write out your question in English? It makes it much easier for us as we can instantly see the issue

Helpful?

more options

One month ago i bought a new laptop - legion y540. My first browser there was firefox, but sometimes, when i'm working there, bluescreen happend. It always come when i'm listening a music or voice messages. In another browsers or game I don't have this trouble. But i realy don't want to use another browser on an ongoing basis. How can i fix it? Only trying to use an older version of firefox?

Helpful?

more options

Please see if a crash report was generated.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Helpful?

more options

no, there is no crashes shown

Helpful?

more options

Does it mention a specific DLL or module on the blue screen ?

You can also check Windows Event log for more detail.

Helpful?

more options

cor-el said

Does it mention a specific DLL or module on the blue screen ? You can also check Windows Event log for more detail.

nothing expect WHEA_UNCORRECTABLE_ERROR

what exactly i should search in Windows Event log?

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.