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Captcha Doesn't show up. I can't authenticate in sites and entire sites don't show up.

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I'm an author/writer of cozy mystery/suspense/crime/thrillers and adventure short stories. I do a LOT of research and participate in online forums for background for my books and to build my brand. I have been using Mozilla Firefox for almost 20 years and I love it. But I may be forced to change because of the two serious problems I'm having. Explanations below:

  1. 1. There are certain regular sites I go to that require me to choose images to verify I'm not a robot or click on "I'm not a Robot" in reCaptcha. I can't because those images and/or the box for eCaptcha don't show up. They're just not there. I have to sign out and sign into Microsoft Edge which I absolutely hate. If I have to change, it will probably be Google Chrome.
  1. 2. Also, many of the sites I use regularly don't show up anymore. All I can see is text down the left side. None of the images are there and I can't tell where to click to go to different pages.

This has all been going on for months. I had hoped your updates would fix this, but they haven't. I don't want to change browsers, but I may have to because I MUST be able to verify my identity and be able to see some important sites I use regularly to post comments, etc.

I hope you can help me. I'm 85 and have absolutely no technological computer knowledge so please don't send me a lot codes because I would have no idea what to do with them. I pray this can be fixed.

I have a Dell PC and am using Windows 7, 32-bit.

Thank you, Gail S. Kibby White.

All Replies (2)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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Note that an extension like HTTPS Everywhere can cause issues if content can only be retrieved via an open HTTP connection (i.e. the server doesn't support HTTPS).

If you get unstyled pages with all content aligned left then this means that CSS files are blocked.

You can check the Web Console for possible messages about blocked content.

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