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Creashes again & again when I am creating google ads.

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  • 1 inale nkinga
  • 64 views
  • Igcine ukuphendulwa ngu cor-el

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Plz help me what to do with this issue?How to contact firefox with my issue?

Ama-screenshot ananyekiwe

All Replies (16)

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Hello!

Could you please explain what you're trying to do?

"Create Google Ads"?

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Note: At the bottom of your screenshot, turn on Update Preferences To Automatically . . .

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I assume that no crash reports are send.

Does the Browser Console show nay details about these tab crashes ?


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

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DaneQuane said

Hello! Could you please explain what you're trying to do? "Create Google Ads"?

yes

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yes google ad creation only.Its only happening in incognito mode.

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Firefox 80.0.1 Crash Report [@ OOM | small ] You are seeing public data only. See protected data access documentation for more information. Search Mozilla Support for this signature How to read this crash report ID: 5c4e971f-08d5-4fe8-b52c-1058f0200918 Signature: OOM | small

   Details
   Metadata
   Bugzilla
   Modules
   Raw Data and Minidumps
   Extensions
   Telemetry Environment
   Correlations

Signature OOM | small More Reports Search UUID 5c4e971f-08d5-4fe8-b52c-1058f0200918 Date Processed 2020-09-18 05:21:53 UTC Uptime 2,693 seconds (44 minutes and 53 seconds) Install Age 1,174,963 seconds since version was first installed (1 week, 6 days and 14 hours) Install Time 2020-09-02 04:37:33 Product Firefox Release Channel release Version 80.0.1 Build ID 20200831163820 (2020-08-31) Buildhub data OS Windows 10 OS Version 10.0.18363 Build Architecture x86 CPU Info GenuineIntel family 6 model 60 stepping 3 CPU Count 2 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (0x0402)

Startup Crash

False

Process Type content MOZ_CRASH Reason (Sanitized)

MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7c39ef8c Total Virtual Memory 2,147,352,576 bytes (2.15 GB) Available Virtual Memory 715,710,464 bytes (715.71 MB) Available Page File 2,144,247,808 bytes (2.14 GB) Available Physical Memory 828,112,896 bytes (828.11 MB) System Memory Use Percentage 77 OOM Allocation Size 8,192 bytes (8.19 KB) EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- D2D1.1? D2D1.1+ OMTP? OMTP- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes

processor_ip-172-31-43-225_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"

Crashing Thread (0) Frame Module Signature Source Trust 0 mozglue.dll mozalloc_abort(char const* const) memory/mozalloc/mozalloc_abort.cpp:33 context 1 mozglue.dll mozalloc_handle_oom(unsigned int) memory/mozalloc/mozalloc_oom.cpp:51 cfi 2 mozglue.dll moz_xmalloc(unsigned int) memory/mozalloc/mozalloc.cpp:54 cfi Ø 3 xul.dll xul.dll@0xa1cc cfi Ø 4 xul.dll xul.dll@0xccf3ac frame_pointer Ø 5 xul.dll xul.dll@0xcf37d9 frame_pointer Ø 6 xul.dll xul.dll@0xcf4053 frame_pointer Ø 7 xul.dll xul.dll@0xd15eed frame_pointer Ø 8 xul.dll xul.dll@0xcf49d9 frame_pointer Ø 9 xul.dll xul.dll@0xd163cd frame_pointer Ø 10 xul.dll xul.dll@0xcf4f6f frame_pointer Ø 11 xul.dll xul.dll@0xcf4ece frame_pointer Ø 12 xul.dll xul.dll@0xcf74c2 frame_pointer Ø 13 xul.dll xul.dll@0xd18cc0 frame_pointer Ø 14 xul.dll xul.dll@0xd18c6f frame_pointer Ø 15 xul.dll xul.dll@0xcfc5e9 frame_pointer Ø 16 xul.dll xul.dll@0xdb167c frame_pointer Ø 17 xul.dll xul.dll@0xdb15d9 frame_pointer Ø 18 xul.dll xul.dll@0x136851f frame_pointer Ø 19 xul.dll xul.dll@0x12e0e14 frame_pointer Ø 20 xul.dll xul.dll@0x12e0acc frame_pointer Ø 21 xul.dll xul.dll@0x3be465 frame_pointer Ø 22 xul.dll xul.dll@0x3a3309 frame_pointer Ø 23 xul.dll xul.dll@0x2934e9 frame_pointer Ø 24 xul.dll xul.dll@0x26a80f3 frame_pointer Ø 25 xul.dll xul.dll@0x26a78d9 frame_pointer Ø 26 xul.dll xul.dll@0x2925c3 frame_pointer Ø 27 xul.dll xul.dll@0x2840ce6 frame_pointer Ø 28 xul.dll xul.dll@0x2845a39 frame_pointer Ø 29 xul.dll xul.dll@0x28458cf frame_pointer Ø 30 xul.dll xul.dll@0x2844f5b frame_pointer Ø 31 xul.dll xul.dll@0x2844a3d frame_pointer Ø 32 xul.dll xul.dll@0x284485c frame_pointer Ø 33 xul.dll xul.dll@0x85d92d frame_pointer Ø 34 xul.dll xul.dll@0x862403 frame_pointer Ø 35 xul.dll xul.dll@0x2a3be frame_pointer Ø 36 xul.dll xul.dll@0xcccbe3 frame_pointer Ø 37 xul.dll xul.dll@0xca92a3 frame_pointer Ø 38 xul.dll xul.dll@0xa420 frame_pointer Ø 39 xul.dll xul.dll@0x194360 frame_pointer Ø 40 xul.dll xul.dll@0x193d1e frame_pointer Ø 41 xul.dll xul.dll@0x192a36 frame_pointer Ø 42 xul.dll xul.dll@0x1929f1 frame_pointer Ø 43 xul.dll xul.dll@0xca92a3 frame_pointer Ø 44 xul.dll xul.dll@0xa420 frame_pointer Ø 45 xul.dll xul.dll@0x3661 frame_pointer Ø 46 xul.dll xul.dll@0x3574b30 frame_pointer 47 firefox.exe content_process_main(mozilla::Bootstrap*, int, char**) ipc/contentproc/plugin-container.cpp:56 frame_pointer 48 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:303 cfi 49 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:131 cfi 50 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 51 kernel32.dll BaseThreadInitThunk cfi 52 ntdll.dll _RtlUserThreadStart cfi 53 ntdll.dll _RtlUserThreadStart cfi

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-5c4e971f-08d5-4fe8-b52c-1058f0200918 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

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https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.

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Hi

This crash report is an OOM (out of memory) report where not enough contiguous free memory is available.

  • Firefox 80.0.1 Crash Report [@ OOM | small ]

This crash report seems to indicate that you run a 32 bit Windows 10 version with a rather low amount of virtual memory.

TotalPageFile 	3931758592
TotalPhysicalMemory 3663323136
TotalVirtualMemory 2147352576

Is this a real device or a virtual machine ? Do you otherwise experience memory related issues ?

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FredMcD said

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.

Couldnot understand how & what to do to solve this problem.I didnot set any fixed size.Can you plz help & guide me the steps to rectify this issue.I am able to create google ad in Firefox safe mode only.

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cor-el said

I assume that no crash reports are send. Does the Browser Console show nay details about these tab crashes ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window


I had run in safe mode its working properly.But when i try to check the 3 troubleshoot steps as per the link.All stages gives the same issue crash.What to do now?How to solve this issue.Plz guide me.

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cor-el said

Hi This crash report is an OOM (out of memory) report where not enough contiguous free memory is available.
  • Firefox 80.0.1 Crash Report [@ OOM | small ]
This crash report seems to indicate that you run a 32 bit Windows 10 version with a rather low amount of virtual memory. TotalPageFile 3931758592 TotalPhysicalMemory 3663323136 TotalVirtualMemory 2147352576 Is this a real device or a virtual machine ? Do you otherwise experience memory related issues ?
Real device i.e desktop with 32 bit Windows 10 version.

Not really.I faced this issue always in google ads.Plz help out.

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