Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot find my saved library of information with this new download

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu jscher2000

more options

Please assist me with reinstalling my bookmarks and opening my websites for work

All Replies (1)

more options

Hi sb9493, can you describe the situation in more detail -- for example:

(A) You let Firefox up to Firefox 78 just like always, but bookmarks were missing after it restarted. Nothing unusual happened.

Are you able to restore bookmarks from a backup using the steps in this article: Restore bookmarks from backup or move them to another computer?

(B) Firefox said it would speed up by resetting a few things, but then personal data was missing, too. And now there is a folder on the desktop named Old Firefox Data. (Refresh scenario)

(C) Firefox has different data if you start it from its own program shortcut or from a URL on the desktop or in another program. (Possible dual install scenario)

More information would be helpful in pointing toward a particular next step.


Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.