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Firefox browser not loading

  • 5 uphendule
  • 1 inale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu jscher2000

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Window 10 just did some updates. Now firefox is not loading. I have re - install it and restarted my computer.

Ama-screenshot ananyekiwe

All Replies (5)

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Sorry to hear about this problem. Can you look up your Windows 10 version this way:

In the Windows 10 system search box (usually on the Taskbar), type or paste winver and Windows should show that as a program on the Start menu. Click that and look for the Version line, which may vary. Mine shows

Version 1909

Do you have the newer version?

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Please see the attachment

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Thanks, it says you have version 2004, which is the most recent major update of Windows 10.

I think Firefox may include a copy of MSVCP140.dll in its own program folder:

C:\Program Files\Mozilla Firefox\

Is that missing, or is yours a later version (I've attached a screenshot of the right-click Properties dialog, Details tab, showing mine is from the 2017 version of Visual Studio)?

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I do not see it

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Hmm, that could explain why Firefox is trying to use the one in the C:\Windows\system32 folder. But I'm not sure where you can get a compatible copy of the file from a trusted source. Hopefully another support volunteer will have a good lead on that.

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